In August 2002, the Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), established a toll free number that consumers who experience disability related air travel problems may use to obtain information and assistance. The hotline is staffed from 7 am to 11 pm local time in Washington, D.C., seven days a week, and provides general information to consumers about the rights of air travelers with disabilities and assists air travelers in resolving time-sensitive disability-related issues that need to be addressed in real time.
Unfortunately, many members of the public are still not aware of the existence of the hotline, and as a result the hotline is not being sufficiently used. The Enforcement Office asks that you advise members of your respective organizations about the existence of an aviation consumer disability toll-free hotline and encourage them to call the hotline if they should experience disability-related air service problems. The toll-free number for the hotline is 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).
The Enforcement Office is committed to improving the quality of air transportation for people with disabilities and believes that with your help the toll-free hotline can be a major step towards accomplishing this goal.