Products Sold with Inaccessible Manuals

by Donna J. Jodhan

This is probably one of the most frustrating things for me; products that cater to the needs of blind and visually impaired persons being sold with manuals in inaccessible formats. Just a darn shame that manufacturers and vendors continue to sell us products without manuals in accessible formats.

There are some companies that have made the effort or gone the extra mile to provide accessible manuals but you know what? It should not be viewed as a nice to have; it is only logical and courteous that when a product is sold to us that manuals in readable formats be provided. How would it be if a product were to be sold to a mainstream person and that the manual were to be provided in Braille? Or not at all? I don't think that the mainstream person would put up with this. So why should we?

Over the years, I have bought timers, calculators, and other products that have not been accompanied by manuals in readable formats and my humble opinion is that there are sellers out there that are more interested in making a buck at our expense rather than ensuring that the products they sell contain manuals in readable formats. This to me should not be allowed to continue and the only way to put an end to it is for us to do something about it. As long as there is a printed manual, then there should also be an accompanying manual in an alternate format if the product in question is advertised as one that can be used by blind and visually impaired persons.

I'm Donna J. Jodhan, an accessibility and special needs business consultant wishing you a terrific day. If you'd like to learn more about me, then you can visit some of my blog spots at:
Donna Jodhan! Advocating accessibility for all: http://www.donnajodhan.blogspot.com
Weekly Saturday postings on issues of accessibility: http://www.sterlingcreations.ca/blog/blog.html
blogs on various issues and answers to consumers concerns: http://www.sterlingcreations.com/businessdesk.htm

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