Fred’s Head from APH, a Blindness Blog

Fred’s Head, offered by the American Printing House for the Blind, contains tips, techniques, tutorials, in-depth articles, and resources for and by blind or visually impaired people. Our blog is named after the legendary Fred Gissoni, renowned for answering a seemingly infinite variety of questions on every aspect of blindness.

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Wednesday, November 24, 2010

How to Request a Refund on any iPhone App

Ever download an app for your iPhone that was not accessible? Ever ended up grumbling things like ‘piece of #$*!’, ‘I can’t believe I paid for this’, or ‘I want my money back’?

Wait… I want my money back?… is that even possible? Guess what folks, it sure is.

While reading a very informative post over at OSX Daily the other day, I stumbled across a very easy way you can request a refund for that under-developed and money-unworthy app. Simply do the following:

  1. Launch iTunes
  2. Click the iTunes Store
  3. Login to your iTunes account
  4. Click on your email address in the upper right corner
  5. Click on ‘purchase history’
  6. Select the app you’d like a refund for
  7. Click ‘report a problem’
  8. Fill out the form detailing your grief and issues with the app and be sure to talk specifically about the lack of accessibility

If this method garners no refund for you, you can always use Apple’s web form. Both methods are worth a shot, especially if your gripe is with a ‘premium’ app of $9.99 or more. Just remember to keep your refund request reasonable. Try not to input reasons like ‘this app sucks’. You’ll be denied. Provide valid reasons for your request, and in the end I think you’ll find some success.

For what it’s worth, Apple considers all sales final, so you are up against a bit of a wall here. Apple does have final say, but if you provide sound reasoning, you know, something like ‘this app crashes every time I open it’… you may be surprised at the end result. Refunds aren’t the norm, but they have been known to be given.

Note: It goes without saying this same process works for any iOS powered device. For iPad and iPod Touch apps, go ahead and follow the same process.

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