Apple Accessibility: Web Resources and the Accessibility Support Phone Number
Most people know about the core products offered by Apple—iPhones, iPads, and Macs. Those of us who utilize accessibility features to use these devices may benefit from the vast resources Apple offers, some of which, at least, may not be familiar to many.
That Apple develops their products with accessibility in mind is evident by the fact that accessibility features are built directly into all of their products. Apple notes that not only are accessibility features included; accessibility principles also are built in since accessibility features work the same way across Apple products and apps.
Their accessibility resources, however, are immense. If you navigate to www.apple.com/accessibility you find radio buttons for overview, vision, hearing, physical and motor skills and learning and literacy. Choosing one of these radio buttons highlights Apple’s accessibility features pertaining to that disability. Additionally on the same page are links for accessibility features built specifically into OS X, Apple’s operating system for the Mac, iOS, the operating system for iPhones and iPads, tvOS, the Apple TV operating system and Apple Watch accessibility. Apple also provides a special e-mail address for accessibility questions and inquiries, firstname.lastname@example.org.
Finally on their support page, https://support.apple.com/en-us/HT201232 they provide a special number for visually or hearing impaired customers to call for accessibility concerns. If you call 1-877-204-3930, you reach a support specialist who is trained to handle accessibility inquiries and to fix problems with Apple devices from an accessibility perspective. Personally I have called because of problems with iCloud, Apple music and my iPhone and have received excellent service. Representatives are available 24 hours a day except for certain holidays like Christmas. Please note that this department does not handle sales inquiries; you would still call the regular Apple sales number 1-800-MYAPPLE (1-800-692-7753) for sales questions.