Fred’s Head from APH, a Blindness Blog

Fred’s Head, offered by the American Printing House for the Blind, contains tips, techniques, tutorials, in-depth articles, and resources for and by blind or visually impaired people. Our blog is named after the legendary Fred Gissoni, renowned for answering a seemingly infinite variety of questions on every aspect of blindness.

(See the end of this page for subscribing via email, RSS, browsing articles by subject, blog archive, APH resources, writing for Fred's Head, and disclaimers.)

Search

Loading...

Monday, February 08, 2016

Apple Accessibility: Web Resources and the Accessibility Support Phone Number


Most people know about the core products offered by Apple—iPhones, iPads, and Macs. Those of us who utilize accessibility features to use these devices may benefit from the vast resources Apple offers, some of which, at least, may not be familiar to many.

That Apple develops their products with accessibility in mind is evident by the fact that accessibility features are built directly into all of their products. Apple notes that not only are accessibility features included; accessibility principles also are built in since accessibility features work the same way across Apple products and apps.

Their accessibility resources, however, are immense. If you navigate to www.apple.com/accessibility you find radio buttons for overview, vision, hearing, physical and motor skills and learning and literacy. Choosing one of these radio buttons highlights Apple’s accessibility features pertaining to that disability. Additionally on the same page are links for accessibility features built specifically into OS X, Apple’s operating system for the Mac, iOS, the operating system for iPhones and iPads, tvOS, the Apple TV operating system and Apple Watch accessibility. Apple also provides a special e-mail address for accessibility questions and inquiries, accessibility@apple.com.

Finally on their support page, https://support.apple.com/en-us/HT201232 they provide a special number for visually or hearing impaired customers to call for accessibility concerns. If you call 1-877-204-3930, you reach a support specialist who is trained to handle accessibility inquiries and to fix problems with Apple devices from an accessibility perspective. Personally I have called because of problems with iCloud, Apple music and my iPhone and have received excellent service. Representatives are available 24 hours a day except for certain holidays like Christmas. Please note that this department does not handle sales inquiries; you would still call the regular Apple sales number 1-800-MYAPPLE (1-800-692-7753) for sales questions.

No comments:

Subscribe to receive posts via email

* indicates required

Browse Articles by Subject

Follow us on Twitter

Archives

Write for us

Your input and support in the evolution of Fred's Head are invaluable! Contact us about contributing original writing or for suggestions for updating existing articles. Email us at fredshead@aph.org.

Disclaimers

The American Printing House for the Blind (APH) makes every attempt to ensure the accuracy and reliability of the data contained in the Fred's Head articles; however, APH makes no warranty, guarantee, or promise, expressed or implied, concerning the content or accuracy of the information provided in Fred's Head. APH does not endorse any technique, product, device, service, organization, or other information presented in Fred's Head, other than products and services directly offered by APH.



The products produced by the American Printing House for the Blind are instructional/teaching materials and are intended to be used by trained professionals, parents, and other adults with children who are blind and visually impaired. These materials are not intended as toys for use by children in unstructured play or in an unsupervised environment.





The information and techniques contained in Fred's Head are provided without legal consideration (free-of-charge) and are not warranted by APH to be safe or effective. All users of this service assume the risk of any injury or damage that may result from the use of the information provided.





Information in Fred's Head is not intended as a substitute for professional advice or treatment. Consult your physician before utilizing information regarding your health that may be presented on this site. Consult other professionals as appropriate for legal, financial, and related advice.





Fred's Head articles may contain links to other websites. APH is not responsible for the content of these sites.





Fred's Head articles created by APH staff are (C) copyright American Printing House for the Blind, Inc. You must request permission from APH to reprint these articles. Email fredshead@aph.org to request permission.





Any submissions to Fred's Head should be free of copyright restrictions and should be the intellectual property of the submitter. By submitting information to Fred's Head, you are granting APH permission to publish this information.





Fair Use Notice: This website may contain copyrighted material whose use has not been specifically authorized by the copyright holder(s). This site is operated on the assumption that using this information constitutes 'fair use' of said copyrighted material as provided for in Section 107 of U.S. Copyright Law.





Opinions appearing in Fred's Head records are solely those of the contributor and do not necessarily reflect the views of the American Printing House for the Blind.