Fred’s Head from APH, a Blindness Blog

Fred’s Head, offered by the American Printing House for the Blind, contains tips, techniques, tutorials, in-depth articles, and resources for and by blind or visually impaired people. Our blog is named after the legendary Fred Gissoni, renowned for answering a seemingly infinite variety of questions on every aspect of blindness.

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Friday, March 18, 2016

Microsoft's Disability Answer Desk

Recently we wrote about Apple's Accessibility Page. But Apple is not the only mainstream technology company who has demonstrated a concerted effort to reach and assist people with differing disabilities. If you use Microsoft products of any kind and you have a disability, Microsoft’s Disability Answer Desk is the place to turn for assistance. Microsoft describes the disability answer desk as follows: “The Disability Answer Desk is where people with disabilities can get support with Microsoft products and accessibility features.”

To reach the disability answer desk, call 1 (800) 936-5900 between 5am-9pm (Pacific Time) on weekdays and 6am-3pm (Pacific Time) on weekends. You may also contact them via videophone at 1 (503) 427-1234 for American Sign Language Support. The site which provides information about the answer desk also offers a chat option that is available 24 hours a day. To use the chat feature, it appears that you must log into your Microsoft account; I clicked the chat link and immediately reached a log in page.

Personally I have used this service due to a problem with Windows Live Mail. The agent took time and examined my system thoroughly. He walked me through the process of fixing my system and even connected remotely to it to attempt to fix it remotely.

We hope you find the service useful.

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